Refund Policy/Refund Policy
CONDITIONS OF WITHDRAWAL
• All items must be returned in the condition in which they were received:unused, washed or altered and with all tags attached
• The items must be returned to Diego M via Edison 32 - Castelnuovo DG 37014 Verona Italy in a single package
• The return of orders by the customer must be made exclusively through the courier who delivered the order (DHL or UPS)
• Returns are accepted only if they come from the same country of delivery. For example, if the delivery of the products took place in Italy, we will accept the replacement only from Italy. Otherwise, the return will not be free and the shipping costs will be charged
• Personalized products cannot be returned.
METHOD OF WITHDRAWAL
To withdraw from the purchase contract, you can choose between two possibilities:
1. NOTICE OF WITHDRAWAL IN WRITTEN OR TELEPHONE FORM
The notice of withdrawal can be sent within 14 days from the date of receipt of the order in writing by e-mail, fax or by post, or by telephone. We recommend that you use our form and return the goods received within 14 days.
As soon as the competent personnel have checked the return, we will send an e-mail regarding the returned items. The amount will be refunded as soon as possible. Please note that:
• The refund will be made through the same channel used for payment
• The refund will be made in the same currency used for payment
• The amount will be credited back to the account previously used for payment
• The processing times required to obtain the refund may vary depending on the payment method and the bank.
For further support, please contact our Customer Service.